We're here to help. Whether you have a question about our service, feedback on your experience, or a suggestion for improvement, we'd love to hear from you.
How to Reach Us
General Enquiries
For questions about BroadbandIn.co.uk, our comparison service, or anything else:
- Email: contact@ozanis.au
We aim to respond to all enquiries within 2-3 business days.
Technical Issues
If you're experiencing problems with our website, please include:
- A description of the issue
- The page where you encountered the problem
- Your browser and device type
- Any error messages you received
Content Corrections
If you notice outdated or incorrect information about a broadband plan, please let us know. We strive to keep our data accurate and appreciate your help in maintaining quality.
What We Can Help With
- Questions about how our comparison service works
- Feedback on your experience using our website
- Reporting technical issues or bugs
- Suggestions for improvements or new features
- Media and press enquiries
- Partnership opportunities
What We Cannot Help With
Please note that BroadbandIn.co.uk is a comparison service, not a broadband provider. We cannot assist with:
- Technical support for your broadband connection
- Billing, payments, or account issues with your provider
- Installation or equipment problems
- Contract disputes with broadband providers
- Cancellation or modification of broadband services
For these issues, please contact your broadband provider directly. Their contact details should be on your bill or their website.
Company Information
BroadbandIn.co.uk is operated by:
- Company: OZANIS Pty Ltd
- ABN: 53 659 171 178
- Email: contact@ozanis.au
Complaints
If you have a complaint about our service, please email us at contact@ozanis.au with the subject line "Complaint". We take all feedback seriously and will investigate your concerns.
Thank you for using BroadbandIn.co.uk.